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What Makes
Us Different
Your Advantage
Bilingual Agents
Seamlessly connect with Spanish and English speaking customers.
24/7 Availability
Never miss a call, lead, or customer inquiry.
Industry Expertise
Our trained team understands your industry’s unique needs.
Time Zone Alignment
Nearshore agents ensure faster response times.
Cultural Compatibility
Bolivia and the U.S. share key values like friendliness and respect, supporting smooth and culturally compatible customer interactions.
We Are
Virtual Llama
Our Mission & Values
Purpose & Mission
We provide seamless, high-quality customer experiences while optimizing costs through nearshore outsourcing.
Commitment to High quality
Qualified American Born US citizen in charge of quality control and training. In person follow up ensuring our reps follow the highest standards
Certified Excellence
Our reps are HIPAA certified and have a C1 level of english on the EFSET English test
Accountability & Transparency
Weekly/monthly metric reports ensuring everyone stays up to Virtual Llama standards
Performance-Driven Supervision
We ensure meticulous oversight for optimal performance.
Experts Behind Us
At the heart of our success is our team of highly skilled, college-educated Latino professionals.
Highly Educated & Trained
Every team member holds a college degree.
Bilingual & Culturally Aligned
Fluent in Spanish and English.
Industry Experts
Experienced professionals equipped to handle complex inquiries.
Passion for Service
Our people take pride in delivering exceptional support.
dreams take shape
Two lovebirds, Karen Oporto from Bolivia and Sebastian Courteau from the U.S., met through an answering service, connected by headsets and fate. When they lost their jobs, they turned adversity into opportunity—creating Virtual Llama, a company built on love, resilience, and a mission to connect businesses with exceptional service
OuR
Solutions
Services
We Offer
Customer Service & Tech Support
Appointment Scheduling
Lead Qualification & Sales Support
And more
Industries
We Serve
- Healthcare
- Legal
- Real Estate & Property Management
- Trade & IT Services
- Hospitality
- Funeral Services
- Emergency Services Dispatch
1.Can I get a free virtual assistant trial?
Yes! We offer a trial period of 7 days so you can experience the value of our virtual assistant services firsthand. During this time, you’ll have access to highly skilled assistants, carefully matched to your needs. This allows you to evaluate their efficiency, communication, and ability to support your business or personal tasks. Our goal is to ensure a seamless and productive partnership, giving you confidence before making a long-term commitment.”
2.What type of company are YOU?
We are a Human Resources company based in Miami, Florida. Our CEO’s name is Sebastian Courteau and we work with Latin American Bilingual Reps
3.Do I need to pay any Taxes?
The short answer: No
The long answer: When you start working with a Bilingual Representative from Virtual LLama, you are not hiring our Bilingual Reps directly, you are hiring our company’s services (a US company), and like with any other service, no taxes are due. Our company handles all the paperwork for hiring our Bilingual Reps as foreign independent contractors.
In other words:
- You are not hiring people from the US as employees
- You are not hiring Bilingual Reps in the US, you are hiring our services, so you don’t have to worry about any tax forms.
4.Are the reps employees of Virtual Llama?
No, all Bilingual Reps are foreign independent contractors. They’re professionals who’ve applied to be part of our Bilingual Services Agency and have been reviewed, approved and invited by our team to be part of our community. When you hire a Bilingual Rep through our Agency, you pay Virtual Llama and we pay them on your behalf, but they’re still not employees of Virtual Llama, they’re independent contractors.
5.What industries do you specialize in?
We cater to healthcare, legal, real estate, property management, IT, hospitality, emergency dispatch, and more.
6.Is your service truly 24/7?
Yes! Our team operates around the clock, ensuring that no call goes unanswered, day or night.
7.How do you ensure high-quality service?
Our agents are college-educated, undergo extensive training, and are continuously monitored for quality assurance.
8.What security measures do you have in place?
We implement strict data protection protocols, including encrypted communications and compliance with industry standards.
Lets Talk
Enter your data and we will contact you
Monday–sunday, 24 hrs
businessinquiries@virtuallama.com
we respond within a few hours
+1 (828) 390-1922
WEB BY MAU PRADO